Terms of Service

Privacy Policy

Updated 11-01-2013

If you have any questions about our Privacy Policy, please contact us at info@vestltg.com with any questions, concerns, or changes to your Personal Information you’ve submitted on the Website.

The SpecialVest Application accounts require a username and password to log in. You must keep your username and password secure, and never disclose it to a third party. Because the information in your Vest is so sensitive, account passwords are encrypted, which means we can’t see your passwords. We can’t resend forgotten passwords either. We’ll only reset them.

1. Definitions

"Life Transition Gear, Inc." is a Corporation that owns and operates the SpecialVest Application and Services. Life Transition Gear, Inc. is based in California, and may also be referred to in this Privacy Policy as "Vest LTG, Inc."

"SpecialVest" is a cloud-based Application and collection of Services that will allow a SpecialVest User to create a “Vest.” A Vest holds personal information about an individual who has intellectual and/or developmental disabilities (I/DD).

For purposes of this Privacy Policy and our Terms of Service Agreement, Life Transition Gear and SpecialVest may also be referred to as "us" or "we."

A "SpecialVest User" is the person who uses the SpecialVest Application and SpecialVest Application and Services. For purposes of this Terms of Service Agreement, a SpecialVest User may also be referred to as "You."

The "SpecialVest Person" is the individual for whom a Vest is created.

A "Vest" holds information regarding the SpecialVest Person.

The "SpecialVest Application and Services" are the SpecialVest Application and related Services used to create a Vest for a SpecialVest Person.

A "Subsequent SpecialVest User" is someone who will step in to operate the Vest Application and maintain the Vest should the original SpecialVest User become incapacitated or die.

“Personal Information” is information about a SpecialVest User that we may collect in the course of providing the SpecialVest Application and Services.

2. Effective Date

As explained in our Terms of Service and this Privacy Policy, we will collect data from you and/or about you when you visit the Website and/or become a Registered SpecialVest User. This Privacy Policy is effective with respect to all data so collected.

3. Personal Information We Collect

Information You Provide to Us: We collect information from you when you:

  1. Visit the VESTI/DD Website;
  2. Register to use the SpecialVest Application and Services;
  3. Use the VESTI/DD Application;
  4. Pay a subscription fee or purchase Services; or
  5. Communicate with our customer service team.
When you do these things, we may collect information that may include your IP address, name, physical address, mail address, phone number, credit card information, and other details like gender, occupation, and other demographic information. By giving us this information, you consent to your information being collected, used, disclosed, and stored by us, only as described in our Terms of Service and this Privacy Policy.

Information from your Use of the Service: We may get information about how and when you use the SpecialVest Application and Services. This information may include your IP address, time, date, browser used, and actions taken by you within the application.

Cookies: In the Internet world, “cookies” are strings of code that can be stored on your computer by us each time that you visit the Website and use the SpecialVest Application. Cookies are a way for us to learn, store and analyze information about when you visit our Website, when you use the SpecialVest Application and Services, your browser type and version, your operating system, and other similar information. You have complete control over whether to allow us to store cookies on your computer. You may turn off cookies using the instructions on your browser. If you block our cookies, it may be more difficult (and maybe even impossible) to use the SpecialVest Application and Services. Outside services also employ Cookie technology. For example, if you play one of our videos on the SpecialVest Website, the Flash player may use local shared objects, which are also called Flash cookies. Those are not our cookies, but if you want to use the Flash player, we can’t stop the player from storing them on your computer.

Web Beacons: If you become a Registered SpecialVest User, we are likely to send you emails. You can expect that we will track our outgoing emails to determine if the email went through to you ok, whether you opened the message, and whether you clicked any links embedded in the email. This open/click tracking is a way for us to measure the efficiency of our emails and communications with you. This also helps us improve the SpecialVest Application and Services for our customers. Now, for the tech-geek inside story: To do all of this, our tech guys include single pixel gifs, also called web beacons, in emails we send. Web beacons allow us to collect information about when you open the email, your IP address, your browser or email client type, and other similar details.

4. Use and Disclosure of Your Personal Information

We may use and disclose your Personal Information only as follows:

For billing. This includes sending you emails, invoices, receipts and alerting you if we need a different credit card number or updating a card expiration date. We use third parties for secure credit card transaction processing, and we send billing information to those third parties to process your orders and credit card payments.

To send you Messages about System Alerts, Updates, and new Services. If there is a planned outage, we will strive to let everyone know. We will also let you know about new Services and Applications from Life Transition Gear, Inc. We will also inform you about new Application features, version updates, and changes to our Privacy Policy.

To promote and spread the word about the SpecialVest Application and Services. For example, if you leave your Personal Information when you visit our Website and don’t sign up for any of the SpecialVest Application and Services, we may send you an email asking whether you want to sign up. And if you use any of our SpecialVest Application and Services, and we think you might benefit from using another Service we offer, we may send you an email telling you about it.

To enforce our Terms of Service agreement. We will be diligent to protect our Agreement, and we may developing tools and software that monitor and prevent violations.

To provide customer support

To protect the rights and safety of our SpecialVest Registered Users and third parties, as well as our own.

To meet legal requirements like complying with court orders and valid subpoenas.

To prosecute and defend a court, arbitration, or similar proceeding.

To support and improve the SpecialVest Application and Services we offer. This includes adding features, or using data to suggest other Services and Applications that our Registered SpecialVest Users may be interested in.

To communicate with you about your account.

To transfer your information to a company that may acquire Life Transition Gear, Inc., its Applications, or Services. In this business, there is always the possibility of a sale, merger, consolidation, or acquisition. If any of those events occur, the new owner will be subject to our obligations under this Privacy Policy and our Terms of Service.

To send you informational and promotional content that you may choose (or "opt in") to receive. You can stop receiving our promotional emails by following the unsubscribe instructions included in every email.

Subpoenas and Legal Process. If required by law, we may have to disclose information about our customers in a legal dispute. For example: If two parties have a dispute, and one of them used The SpecialVest Application in a way that’s relevant to the dispute, then we might be subject to legal process requesting that we disclosed information. Any such request will be reviewed by our legal representative for appropriate response.

Unsubscribe Link

This essential tool is not only required by law, but it is simply good manners, too. Any marketing email from us to you will have an Unsubscribe link.

5. Public Information and Third Parties

Social Media Widgets. We hope that our SpecialVest Users will be excited to share our Application and Services with their family and friends. Our SpecialVest Website includes social media features, like the Facebook “Like” button. These features may collect information about your IP address and which page you’re visiting on our site, and they may set a cookie to make sure the feature functions properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with those features are governed by the privacy policies of the companies that provide them.

Links to Third-Party Sites. Our SpecialVest Website may include links to other websites and Services, whose privacy practices may be different from ours. Any Personal Information you submit to any of those sites will be governed by the separate privacy policy of that site. Our Privacy Policy only governs our website and Services.

6. VEST Information

Information concerning a Child or Loved one (the “SpecialVest Person”) is stored on a secure server. We don’t, under any circumstances, share this information with any other person, except for the following limited purposes:

For Life Transition Gear, Inc. to use data without any personally identifying information including, but not limited to, age and state of residence. This information may be used by Life Transition Gear, Inc. to prioritize development of our application(s) and services.

With your permission, after contacting our Customer Support team for guidance in using the VESTI/DD Application, a Customer Support representative may access SpecialVest Information to resolve your support issue.

7. Breach of Security Notice

Hackers are constantly at work, and no website is 100% immune from an attack. If a security breach causes an unauthorized intrusion into our system that materially affects you or the Vest you created, then we will notify you as soon as possible and later report the action we took in response.

8. Safeguarding Your Credit Card Information

We use an outside Credit Card processing company to handle payments.

9. Accuracy of Data, Transparency, and Choice

We do our best to keep your data accurate and up to date, to the extent that you provide us with the information we need to do that. If your data changes (like a new email address), then you’re responsible for notifying us of those changes.

We only store data about you for as long as it is reasonably required to fulfill the purposes that gave us the right to access it in the first place. We keep some data indefinitely, relating to when and where emails were sent, which bounced, which resulted in a complaint, and similar information, because we use it to help us screen out people who violate SPAM laws, and for other reasons explained in this policy.

10. Changes

You will be able to view any changes and updates to this Privacy Policy on the SpecialVest.com Website. Changes will be effective as of the date we post them. If you object to changes in our Privacy Policy, we’ll have to terminate your account. We reserve the right to change our Privacy Policy to expand our rights to use or disclose Personal Information for marketing purposes, but if we do that, then you will be able to opt of those changes out without termination.

11. Enforcement

We regularly review our compliance with this Privacy Policy. If we receive a written complaint, then we’ll respond to the person who made it.

Thanks for taking the time to learn about Life Transition Gear, Inc.’s privacy policy.